What is Quality?

Quality  is the name given to all the features that can meet the ability of a product or service to meet the determined or possible needs. In a shorter and more understandable expression,  quality  is suitability for use, efficiency, and lifestyle.

Quality is a concept that is subject to different approaches and is as old as human history.

Quality , whose importance has been emphasized for centuries  , has been seen as a system of assurance and control and has found its place among the sayings of famous thinkers.

According to Dr. Joseph Juran, quality is fitness for use. According to Philip B. Crosby, quality is the conformity of the system to the requirements and demand. The definition of quality by the American Society for Quality Control (ASQC) is; quality is all the characteristics that reveal the ability of a product or service to meet a certain requirement. According to the Japanese Industrial Standards Committee, quality is a production system that produces a product or service in an economical way and meets the demands of the consumer.

QUALITY MANAGEMENT UNIT
Within the scope of the "Regulation on the Development and Evaluation of Quality in Healthcare" and "Healthcare Quality Standards Hospital Set Version-6.0 (SKS)" published by the Ministry of Health, Department of Quality and Accreditation in Healthcare, the aim is to ensure that health services are carried out effectively, efficiently, effectively and fairly and that activities aimed at increasing patient safety and patient/employee satisfaction are carried out.

DUTIES OF THE QUALITY MANAGEMENT UNIT

• To ensure coordination of the work carried out within the framework of SKS,     
• To follow up the studies towards corporate goals and objectives.
• Administering self-assessments,
• To manage the processes related to the Security Reporting System,
• Managing processes related to risk management,
• To manage studies to measure patient and employee satisfaction (such as survey applications, evaluation of survey results, improvement studies for survey results, receiving patient and employee feedback),
• Ensuring the management of documents within the framework of SKS,
• Checking written arrangements,
• To follow up the revision of written regulations,
• Managing processes for quality indicators,
• Participating as a member of the committees determined within the framework of SKS,
• To evaluate statistical information regarding service delivery,
• To ensure coordination of the work carried out within the framework of SKS.

DUTIES OF DEPARTMENT QUALITY RESPONSIBLE OFFICERS

• To implement the SKS regarding their departments and to inform the Quality Management Unit about the applications,
• To ensure that the written regulations of the SKS sent to the department are delivered to all department employees,
• Ensuring that written arrangements are stored in appropriate media (electronic media or files, folders, etc.) in a way that department employees can access,
• Determining department targets within the scope of SKS together with senior management and department managers,
• To analyze the department targets and report to the Quality Management Unit,
• To follow up corrective and preventive activities carried out in the departments,
• Informing department employees about SKS activities,
• To personally supervise patient and employee safety practices in the department,
• To ensure that reporting and notifications within the scope of SKS (Adverse Event Reporting System, Falls, Medication Errors, Lab Errors, Emergency Codes, Exposure to Blood and Body Fluids and Sharp/Puncture Injuries) quality indicator notifications, etc.) are made regularly,
• To act together with the Quality Management Unit in SKS self-assessments,
• Responsible for conducting and coordinating patient satisfaction surveys and employee satisfaction surveys.
• Responsible for monitoring the documents used in the unit and external documents.
• Participating in the evaluation meeting where goals and self-evaluation results will be discussed with hospital management.
• Each department keeps regular records of the work of the quality officer. A copy of the evaluation reports is sent to the KYB.

COMMITTEE ACTIVITY CYCLE

After the activities related to their areas of duty are communicated to the committee by the Quality Management Unit, the committees prepare a plan regarding the activities within their areas of duty and carry out their activities in line with the plan. They can initiate corrective-preventive activities when necessary by holding meetings at certain intervals to review the activities, and send the analysis results regarding the incident notification and the documents related to the activities carried out to the Quality Management Unit.